Shipping

You will receive an automated confirmation email after you place your order.

Please allow 1-3 business days for order processing. Once an order has been placed, it cannot be modified or cancelled. 

You will receive an email with tracking info once your order ships. Local orders are shipped with Courier Guy.International orders are shipped using your international shipping address and is shipped with the most convenient courier for your area code.

Please Note

Each country has their own customs duty Tariffs on international purchases. It is your responsibility to know and understand what the customs duties are in your country.  Customs duties are not included in the courier cost for international orders.

Orders may experience shipping delays during special releases, sales, and public holidays.

Please note, we do not ship on weekends and public holidays. We are unable to ship to P.O. Box addresses.

IXSNAY is not responsible for items lost, damaged, or stolen in transit.

 

Returns

We want to ensure you are 100% happy with your purchase and experience therefore, IXSNAY offers exchanges within 7 business days of the order delivery date. All exchanges must be unworn, undamaged, and unwashed with all original tags attached. Return shipping will be paid by the customer.

Exchanges can be made for a different size or colour of the original style ordered, if available. We do not offer refunds.

If IXSNAY determines that any products are not in the original condition, an exchange will not be granted and the items will be returned to you.

Unfortunately no returns or exchanges on sale items.

Please note that orders may not be cancelled while being shipped and can only be cancelled  once they have arrived at the destination.

If you have any questions, please contact customer support at info@ixsnay.com 

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R100 for local shipping and free shipping for purchases over R800